Privacy Policy

Welcome to LILY. We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and protect your data when you use our app or website. By using our service, you agree to the practices described in this policy.

We collect the following data:

• Identity data: Name, phone number, email address.

• Location data: Your geographic location to determine your delivery address and track orders.

• Order data: Details of your orders, stores you shop from, and order history.

• Device data: Device type, operating system, and device ID for notifications.

• Payment data: Payments are processed through secure gateways; we do not store your card details.

We use your data to:

• Provide the delivery service and process your orders.

• Send order tracking notifications and special offers.

• Improve our services and user experience.

• Communicate with you to respond to your inquiries.

• Comply with legal requirements.

We share your data with:

• Drivers: Your name and phone number to complete the delivery.

• Partner stores: Your order details for preparation.

• Service providers: Technical partners to operate the platform (hosting, analytics).

We do not sell your data or share it for commercial purposes with unrelated third parties.

We apply strict security measures including:

• Data encryption in transit (TLS/SSL).

• Secure data storage with limited access control.

• Regular security audits.

• Immediate procedures upon detecting any breach.

You have the right to:

• Access your personal data we hold.

• Request correction or deletion of your data.

• Withdraw your consent to data processing at any time.

• File a complaint with the relevant supervisory authority.

To exercise your rights: privacy@lilydelivery.com

If you have any questions about this privacy policy, please contact us:

• Email: privacy@lilydelivery.com

• Phone: +249 912 500 040

• Last updated: January 2026